Returns & Exchanges Policy
We want you to be completely satisfied with your solos® Smart Glasses, which is why we offer a 30-day return window for items in their original condition. Please ensure all original packaging and accessories are included to receive a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Print Shipping Label
Once approved, download and print the prepaid shipping label provided via email for your convenience.
Package Your Device
Securely pack your smart glasses, charging cable, and case into the original box to prevent damage during transit.
Receive Refund
After our technical team inspects the hardware, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing